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Overcharged

Ren22
Joining in

on ‎21-06-2023 22:47

After calling in and explaining several times I have been overcharged, the lady just didn't understand me!  I gave up buy I am fuming because this happens on a regular basis especially when I change my package.  Any suggestions!

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Ilyas_Y
Forum Team
Forum Team

on ‎22-06-2023 08:28

Hi @Ren22, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums.

I'm sorry to hear about the issues with the billing you are having.
I will look in to the matter for you and investigate what has happened, I will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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