Virgin Mobile
Tips and tricks for your Virgin Mobile service
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 496 Views
  • 0 replies
  • 0 kudos

Voicemail Abroad

We need to access my voicemail abroad and did not know I had to set a pin before I left the UK - can you set a temp pin for me  - thanks in advance

Voicemail Abroad

We need to access my voicemail abroad and did not know I had to set a pin before I left the UK - can you set a temp pin for me and my husband - thanks in advance 

Reids134 by Joining in
  • 141 Views
  • 1 replies
  • 0 kudos

Spam SMS in Virgin Mobile thread - from scammers

Since joining as a Virgin Mobile Customer years ago, I've received monthly SMSs telling me how much data I've had roll-over each month. This week, in that same thread I've had a phishing SMS in the same SMS tread that guided me to a link to fill in c...

StephK01 by Joining in
  • 267 Views
  • 2 replies
  • 0 kudos

New SIM draining battery

I have a brand new phone which I brought in February 2023. The battery is amazing, I recently switch to Virgin Mobile network June 1st. Since then the battery is going alot quicker. When I was with PlusNet who uses EE network the battery lasted so mu...

O2 Switch - 5G?

You'll have to excuse this question, a bit like Manual when it comes to mobiles, 'I know nothing'.Current Virgin sim is 4G but just bought a 5G phone, will the O2 service give us 5G.Anyone know?Ta.

iMessage Facetime not working after switching to Virgin

HiI have recently switched from EE to Virgin and iMessage/Facetime do not work. Brand new phone and contract through Virgin.  iMessage/Facetime worked fine before porting number over.I have done all the trouble shooting via Apple and the iPhone is fi...

BL1984 by Tuning in
  • 717 Views
  • 4 replies
  • 0 kudos

can not use data roaming

Hi, i was In Italy last week, tried to switch on data, but it doesn't work, tried to log in online mobile account to manage service, but it shows"  This action cannot be carried out as the Financial Account has a soft lock active.", how can i manage ...

When to put in new O2 sim

Got a new O2 SIM card. The instructions say to wait til Virginmobile sim has stopped working and then to proceed with new SIM card. But even after a few days, my Virgin mobile sim is still working. I have not lost service. So what do Ido? When do I c...

mtennant by Dialled in
  • 265 Views
  • 1 replies
  • 0 kudos