In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi. I signed up last night for the double date o2 sim and the broadband upgrade. Does anyone know how long it takes for o2 to set up or even say I have the contract? Thanks [MOD EDIT: Subject title changed for clarity]
My mother had a virgin mobile sim only account. She never received any notification letters about the switch and now her sim does not work. We have called O2 and been into the shop. They cannot retrieve her account because she cannot provide id. O2 w...
Looking to pay of my handset in full, how do I do this.
I have been having a problem with my mobile phone recently so wanted to check if I could have it repaired or replaced. after searching through my emails I found the credit agreement details I needed but the webpage does not work. (see attached)what a...
I was due to be transfer to O2 overnight on the 4th October. I woke to an email saying the transfer had not been successful but that I didn't need to do anything, you'd keep trying. I was later informed that my Virgin contract would be cancelled as o...
Hiim trying to find out when my handset loan finishes. I know it started in March 2021 but I’m unable to locate the email with the credit agreement number and security key. Can you help please?
I have a handset loan but cannot find a way to login to something and see what is remaining. I found a page at some point that needed a security key which I can’t find. I also now can’t find that page again either!! Help!
Phone is under contract, but just trying to find out if we actually own the phone? I found some FAQs from .ie that says "Ownership of the phone passes to the customer at time of purchase." (https://www.virginmedia.ie/customer-support/support-by-prod...
Hi, I recently bought a refurbished Samsung Galaxy 20+ 5g (SM-G986U) and it works fine with my Virgin/O2 Sim. However I can't get it to update to Android 13 which from googling looks like it should be available for it.I have hearing issues and appa...
I have the Oomph package with a free VM SIM until I was "migrated" to O2. I have tried contacting VM's CS to confirm I will get the £10.00 deduction from my VM bill now I have to pay O2. The CS dept responses from four separate people have been appal...
