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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Virgin Mobile Warranty

Hi,I contacted Virgin on 22/12/23 to try to get help with my phone having issues charging. I was told I can get my device repaired under warranty or my virgin protect insurance. I'm not able to make a claim under my insurance because they advised thi...

kapendak by Joining in
  • 267 Views
  • 1 replies
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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 677 Views
  • 0 replies
  • 0 kudos

Pay off phone

Hi, I am trying to pay off my handset loan I am not getting anywhere with trying to use the online chat with either 02 or virgin. I have logged into my credit agreement but keep getting a message come up saying no healthy content. Please can you advi...

Phone Number

Back in June last year I changed my package. I was told several times, after some hassle, that I could keep my current SIM rather than switch over to O2. A few days later I received a text telling me that my SIM was being cancelled because an O2 SIM ...

VM credit agreement

Hi. I'm having trouble accessing my agreement which I originally took out with Virgin Mobile on Jan 2022. I've got my Agreement ref but my security key does not work or my Virgin Media website account log-in..

L-St by Joining in
  • 231 Views
  • 3 replies
  • 0 kudos