In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I went away to Bristol this weekend and since I have gotten back my data won’t load anything I have roaming on and nothing has been changed yet k have full bars and nothing will work any help would be great .
Did anyone on either virgin mobile or o2 not receive the emergency alert today?I was on 4g mobile data at the time but I didn't get any alert or notification. My partner who I was with also has a virgin mobile sim and she received the alert.
Ill try keep this long story simple. Couple of months back i set up a new account. After various issues and several calls to customer support i ended up with two devices and accounts being setup. (not what i wanted and alarm bells should have been ri...
I can’t login to my virgin mobile account I get the following rather unhelpful error on https://mobile.virginmedia.com/ecare/accounthub “Oops, something's gone wrong!Please try again in a few moments.“Tired different browsers ( safari, edge, chrome, ...
I seem to be unable to send texts to 80011. Anyone know why? [MOD EDIT: Subject title changed for clarity]
Hi,Hoping someone can help. My mother in law recently moved over to virgin mobile and swapped from Android to iPhone with her contract.She is now unable to send any text messages to her family in the Isle of Man.Does anyone know why this is happening...
I have been with Sky Mobile since, 01/11/22 and I have had an iPhone 13 on contract, since 08/01/23. But I’m getting sick, tired and very frustrated with the Sky Help Centre. I have had these problems since I got my new phone:Trying to activate my ...
I have a Samsung Galaxy A3 2017 phone, but cannot see anyway of turning off emergency alerts in my settings. How can I turn these alerts off on my phone when there is nothing in my settings? Please help as am at theatre on 23rd April when testing i...
Hi I updated my iPhone XR to the latest iOS version and now I have lost mobile data connection.I have restarted phone, reinserted SIM and nothing has happened. In settings, it says “an update is required to use data on this iPhone’ please help! Thank...
I attended a Premiere League football match yesterday. Whilst I seemed able to receive text and emails, I couldn’t send anything despite what appeared to be a reasonable signal strength. is there a technical reason for this? and would it affect all n...
