Can’t login - “Oops, something's gone wrong! Please try again in a few moments.“ error

[adrian1968]

I can’t login to my virgin mobile account 

I get the following rather unhelpful error on https://mobile.virginmedia.com/ecare/accounthub 

“Oops, something's gone wrong!
Please try again in a few moments.“

Tired different browsers ( safari, edge, chrome, Firefox), different platform (iOS, Mac, Windows) - clearing cache and force refreshing the pace. Can’t get any replies from the virgin media chat both on the web site and via WhatsApp. Running out of ideas for how to proceed…

[Zach_R · Accepted solution]

Hi @adrian1968,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you've been facing some issues logging into your online account. What happens when you try to register for one?

Thanks,
 

[adrian1968]

Ok that worked - although it means I had to create a new email address.

I can see the account now - thanks!

[David_Bn]

Thanks for the update @adrian1968, and I'm pleased to see that my colleagues suggestion has resolved this issue for you.

Do feel free to come back to us if you need anything further.

Kindest regards,

David_Bn