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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
  • 0 kudos

Resolved! Data issues

I went away to Bristol this weekend and since I have gotten back my data won’t load anything I have roaming on and nothing has been changed yet k have full bars and nothing will work any help would be great .

Lyves by Tuning in
  • 5 replies
  • 0 kudos

Emergency Alert today at 15:00hrs

Did anyone on either virgin mobile or o2 not receive the emergency alert today?I was on 4g mobile data at the time but I didn't get any alert or notification. My partner who I was with also has a virgin mobile sim and she received the alert.  

paperclip by Well-informed
  • 4 replies
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Order still not cancelled

Ill try keep this long story simple. Couple of months back i set up a new account. After various issues and several calls to customer support i ended up with two devices and accounts being setup. (not what i wanted and alarm bells should have been ri...

finney84 by Joining in
  • 2 replies
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Resolved! Can't send text messages to Isle of Man

Hi,Hoping someone can help. My mother in law recently moved over to virgin mobile and swapped from Android to iPhone with her contract.She is now unable to send any text messages to her family in the Isle of Man.Does anyone know why this is happening...

VonB by Tuning in
  • 2 replies
  • 0 kudos

Government Emergency Alerts

I have a Samsung Galaxy A3 2017 phone, but cannot see anyway of turning off emergency alerts in my settings.  How can I turn these alerts off on my phone when there is nothing in my settings?  Please help as am at theatre on 23rd April when testing i...

HMB42 by On our wavelength
  • 15 replies
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Resolved! After iOS updates cannot use mobile data

Hi I updated my iPhone XR to the latest iOS version and now I have lost mobile data connection.I have restarted phone, reinserted SIM and nothing has happened. In settings, it says “an update is required to use data on this iPhone’ please help! Thank...