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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

International call plans

Is there any international call plans that can be added to a mobile plan, e.g 1000 interantional EU miniutes or similar per month?

Malkrae by Tuning in
  • 3 replies
  • 0 kudos

Voicemail Lockout

Hi, I am currently overseas and locked out of my voicemail. I get an engaged tone trying to access. Can you advise a temporary PIN please and reset so that I can enter it. Many thanks. Mike

MikeR3 by Joining in
  • 1 replies
  • 0 kudos

No caller ID

Hi I’m unable to toggle the no caller ID switch it seems to be blocked. Can it be enabled ? My number is +44775731xxxx       [MOD EDIT: Personal and private information has been removed from this post.]

Anjii_x by Joining in
  • 1 replies
  • 0 kudos

Internet not connecting abroad

My partner uses virgin for his mobile and my daughter’s phone is also connected via his account. We have travelled to France and neither of them have and internet connection. She tells me this happens every time she goes abroad. She’s tried the obvio...

Phone problems (set up)

Hi got new I phone 13 and can't get sim card to activate its not asking at any point to put in pin number av tried restarting phone taking sim card out Been on help pages from virgin and followed steps.... nothing please help  

Clare16 by Joining in
  • 1 replies
  • 0 kudos

Keeping old Number

I want to get a new phone and keep my old number, My current phone and contract is in my dads name and is with EE but i want to get my new phone contract with Virgin in my own name and just wanted to check if it is possible to keep my number or will ...

Ronan_M by Joining in
  • 1 replies
  • 0 kudos

Lost Sim

Hi, I have lost my sim card and would like to order a replacement sim card. I can’t phone because I am currently abroad and can’t get in contact with anyone via phone call.Kind regards Mike    

Mobile abroad

My wifi was working great for first 4 days in Spain, now I’ve lost it while outside my home. Keep being asked to put in pin or 10 attempts only? whst happened with my service, my husband has same phone account with mine and his is working. Need servi...

Spam Calls

Hi, I frequently receive calls from someone saying they are calling from the virgin media mobile team and trying to get me to take out mobile phones.It's from a Coventry number 024 75422420 but i never know if these calls are genuine so just hang up....

Spoony36 by Superfast
  • 2 replies
  • 0 kudos