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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 669 Views
  • 0 replies
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Resolved! In US and phone constantly saying refreshing sim data

Before going to US I turned off data roaming and mobile data. Since being in US I can use WiFi however phone heating up and constantly getting Refreshing sim data message flashing and using a lot of my battery.Do I need to do anything else? My phone ...

mtosgood by Joining in
  • 1437 Views
  • 10 replies
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Refund on transfer to o2 via Volt

Have upgraded to Volt and my VM number ported to o2. My final mobile bill from VM was a credit due to transfer to o2 taking place shortly after previous bill. I have waited  to see whether the credit would be refunded via direct debit but the normal ...

Resolved! PAC

I lost my old SIM card but need to get PAC for new account 

Jed12 by Tuning in
  • 1521 Views
  • 15 replies
  • 0 kudos