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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Use of old SIM when transferring number

Hi, Just received a new Virgin Mobile SIM and trying to port existing number. Have PAC and started process but it's asked me to insert new SIM into phone to start porting process. Do I have to keep the new SIM (ie with a different number) in my phone...

Roaming in Martinique

Hi. I have Virgin mobile and am travelling in Martinique which is a french island and therefore part of the EU. However, since I arrived, I am recieving daily SMS from Virgin saying "Welcome to USA" and detailing roaming charges. Considering that thi...

opardo by Just joined
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Sim Application option missing (SIM Toolkit)

Hi Tom Please can you confirm whether this migration has completed for my account - if it has and the SIM applications option is not going to be restored then that's a problem for me as my WIFI calling seemingly won't work without it, meaning I'll ha...

Resolved! New Samsung A33 5G

In the process of changing from a Samsung Galaxy J5 to a Samsung A33 5G and I currently have a Virgin SIM only contract.Can I just swap the SIM over to the new phone, do I have to tell Virgin my mobile has changed. Wish to keep my current Ph.No.Not t...

Resolved! Spam/scam calls and texts

I have recently purchased an additional SIM card to use basically as a back up phone. I have literally so far only given the new mobile number to two of my elderly relatives but in the last two days I have received two obvious scam calls and one obvi...

Gornam2 by Tuning in
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Resolved! moving from VirginMobile to O2 - number porting?

So I moved from Oomph to Volt and was told I'll get a new SIM card.VM took the PAC code and I was told I'll keep my old mobile number.I have the new O2 SIM card up and running with a new number and the old Virgin card is still up and running with the...

ozsat by Superstar
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Hi all, I was reading up about the move to O2, no concerns over here, but I see it says we will gradually be moved over through the course of the year. I’m heading off the the states for a week this April and on my current virgin plan I can’t use my ...

kaseypj by Joining in
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Resolved! O2 mast not working?!

I’m unable to receive/make calls on my iPhone 14 without the call cutting off. I received a text from O2 saying they were working on a mast problem and that it should be sorted by Feb 3rd. Now I have received a text saying work will commence on the m...

PamGiles by Tuning in
  • 5 replies
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