Sim card not working

[apiyamu2014]

Hi.

My sim card doesn't seem to work. I've tried restarting and trying it in a different phone and get the same behaviour. Any number I call it doesn't ring, it says it's calling and then seems to connect (i.e. it starts counting time as if I was connected to a call) but it hasn't connected and I can't hear any dial tone. Any ideas on how to solve this?

Thank you!

[Vikki_M]

Hi apiyamu2014 

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the SIM card.

Has this worked previously for you?

Are you unable to make calls in multiple locations or just one in particular for example just at home?

Please pop back to us when you can. 

[apiyamu2014]

Hi!

Thank you for getting back to me. Here are the answers to your questions.

The sim has been working fine for years, just stopped yesterday.

It has the same behaviour in different locations.

I've checked I'm on the right network in my phone settings and it's picking up virgin 

Data is on, aeroplane mode and DND is off 

It shows in have a signal but I can't make a call and successfully connect.

See attached screenshot.

Thank you

Julia 

 

[John_GS]

Hi @apiyamu2014 

Thanks for coming back to us. I will send you a PM now to assist further.

Best wishes.

[John_GS]

Hi @apiyamu2014 

Thanks for joining me on PM and allowing us to sort this for you 🙂

Do let us know how the new SIM is or pop back if you ever need help.

Best wishes.