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Channel Islands not in roaming

TM51
Joining in

I want to upgrade to use data here on holiday but the text system to do this is down. Is there another way I can get back to using my data? 

1 ACCEPTED SOLUTION

Accepted Solutions

Sabrina_B
Forum Team
Forum Team

Hi @TM51.

Thanks for reaching out to us. We would advise you to contact the sales department for any changes to your package. You can do this via 📞 +44 7953 967 967. 

Hope this helps. 

Sabrina

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4 REPLIES 4

Sabrina_B
Forum Team
Forum Team

Hi @TM51.

Thanks for reaching out to us. We would advise you to contact the sales department for any changes to your package. You can do this via 📞 +44 7953 967 967. 

Hope this helps. 

Sabrina

enlli
Very Insightful Person
Very Insightful Person

The Channel Islands are hit and miss when roaming. They are not included in your EU roam like home allowance and data is chargable. That is, if you can get your phone to roam there in the first place.

Do a forum search for Chanel Isles / Jersey / Guernsey 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thanks but the number is unobtainable. 

Hi TM51,

Sorry to hear that the number isn't working for you.

Alternatively, you can message us via Whatsapp on +447305 327 112

Let us know if you need anything else

Beth