TV still not connected

[Parsloes]

I just moved house on 15 March & took my Virgin package with me (Now live in London)

A chap came on the 16th and activated the internet, but refused to do anything with the TV as "it was not his remit".  I don't know why as I've had broadband + TV with Virgin for years.  He said someone would call me on Monday (18th) to arrange for the TV set-up -  no call from anyone so far.

I need help please to get my television going. Bear in mind I've had no TV for 4 days now, will that be reflected in my bill?

Grateful thanks for any help!

[Parsloes]

Can anyone give me a phone number where I could talk to a human about this?

[japitts]

Assuming you have existing co-ax points where you want to use your existing TiVo's, you may well find they work if you connect them & power them up.

If not, or you don't have working co-ax points where you need them, VM are on 0345 4541111 from any working phone, or 150 from a VM landline.

[nodrogd]

Sounds like the install tech just wanted to get onto the next job, so fobbed you off. All techs are trained on all of VMs equipment & internal connections. They only need to get assistance if there is a problem in the cabinet or if the cable from the cabinet needs replacing.

[Gareth_L]

Hello Parsloes.

Thankyou for popping back on to our community.

Hope the move went well.

Sorry to hear about the TV not being installed though.

What I would like to do is check the new account to see if we have any updates for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Parsloes]

Which logo would that be, Gareth?