Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Did this get fixed, I have been trying on and off for 2 days to get on the TVGo online using a Windows 11 laptop. It all seems OK until I want to watch something, best I can get is sound but a frozen picture. The device I am using is registered. I ha...
I have changed my tv package to include some sky sports channels, I can see the new channels on the tv but cannot see them in the Virgin go app. When I try and view the sport channel it tells me to go to the sky sports app.I don’t want to do this. I ...
The EPG on my Android Tablet shows some programs as "to be announced"The EPG on the main box is fine and all is thereWas looking to record MOTD tomorrow as as you can see nothing thereCan you force an update on the Tablet (Nokia T20 - Android 12) ?Ap...
Hi,I can't see how to directly select a particular TV channel on my 360 box using the Go app on my android phone as a remote.I would like to key in the channel number, but when I use the keyboard I just get a search for the number I enter, not the TV...
Sick to death having this issue, only ever use 3 devicesloads of folk have the same issue but there is no easy fix, sort it out
I can see that a few people have had the same problem as me with the logging in to the app, it works on my iphone but doesn't on my laptop. so why doe's it ask me to {Please sign in with your main user account. Sub-accounts cannot sign in.}
Hi team, I have been unable to log in to my Virgin Media account for some time, site claims my password is wrong, but if I try to reset it's like it doesn't recognise my account. I have my password saved to my device and it hasn't changed so I'm 99% ...
Hi, we only have the Virgin Broadband only package however I received an email from them telling me about the apps available. I have downloaded Virgin TV Go from Playstore however whenever I log in I get an error message telling me that "we can't si...
Screenshot of the issue:Things i've done:- Verified with customer support it's my main account credentials I'm logging in with- Tried different browsers, devices- Changed my email account to something different- Reset passwordI've been sent from cust...
Figured I might get more help here than calling customer service. I'm a new virgin media customer. Everytime I try to log in to Virgin TV Go, I get the message saying my username or password are incorrect. Both of them are correct, and I am signed in...
