TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 176 replies
  • 1 kudos

TV Go app freezing and buffering

The app is constantly buffering and sometimes the picture freezes with sound still. The web version is fine and is streaming other channels on the internet. Any thoughts on how to solve? Thanks

Sar4175 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Watching TV Abroad

Hi,  Can I watch my recorded programmes when I'm abroad?  I know I can't watch live TV but was wondering if the same restriction applies to recordings?

Resolved! Unable to watch saved programs on TVGO.

Virgin TVGO app works on my widows 11 laptop, apart from saved programs. only option it gives is to watch on TV. Connected by ethernet via repeaters. Have reinstalled the app. However two apps in list, have tried uninstalling but one version remains ...

ronmacg by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Virgin TV on the Go

Hi, I've just changed my phone to a Motorola 5g phone. I previously used my Nokia 4g. Everything works on it apart from the virgin TV on the go app. It does come on and starts working alright within the first minute and then after that, there is a gl...

KazzyWu by Joining in
  • 7 replies
  • 0 kudos

Roaming data?

How much" roaming" data will watching 1.5 hrs of virgin go tv use ?

Sky sports

I have got sky sports app on my phone but when I sign in through virgin media it says it doesn't recognise email address, I have reloaded app and currently signed into my virgin media app with same email address, any ideas??

mjt1974 by Joining in
  • 5 replies
  • 0 kudos

TV control app not showing programmes

For quite a few weeks the tv guide says ‘to be announced’, with very few channels actually showing the programmes.I’ve deleted the app and reinstalled and it’s still the same.Is this a known issue? Can it be fixed?Thanks.  

Gmf-7147 by Joining in
  • 4 replies
  • 0 kudos

Invalid password

I’m trying to use Virgin TV go. But when I try to log in it says “password or username incorrect”. When I try to re-set password the error message is that the password is invalid as it is using part of my username…but it’s not. I’ve tried multiple pa...

Resolved! Skysports Login with Virgin TV GO login unknown error

I have tried Virgin online chat and a waste of time.Every time I try to login to skysports with the Virgin tab on the page I get this error any idea why?I have 3 device changes available but no devices are shown in the listI am using Edge on Windows ...

sky error.jpg

Resolved! Cannot deregister devices on Virgin Go

Hi there, I think the problem has been caused by browser updates as updating it, screws up the registered device (as it thinks it's a different device)Unfortunately, I cannot seem to unregister my old entries, when i click on the deregister button, i...

tk007b by On our wavelength
  • 3 replies
  • 0 kudos