TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 187 replies
  • 1 kudos

TV Control App - Setup Streaming Devices

I have 2 V6 boxes - one in the living room, one in the bedroom. Both show up on the Virgin TV Control app on my Android mobile. And until now everything worked fine and I could stream recorded shows on either box to the other or to my phone (when on ...

awtaylor by Tuning in
  • 9 replies
  • 0 kudos

Tv go app

Has anyone managed to login to the virgin tv go app? Doesn’t seem to recognise my valid login details for my virgin media account. Forum is full of people having the same problem but no solution given by virgin media.

Kimjo123 by Joining in
  • 4 replies
  • 0 kudos

Virgin TV Go, Firefox/Chrome

Why is it Virgin TV Go never works??It constantly either tells you sorry you have to replace your device or says 'Not available - sorry, we can't play this at the moment'. In the meantime, BBC-ITV-Channel 4-Channel 5-Britbox-Netflix-Prime Video and a...

robertfb by Joining in
  • 5 replies
  • 0 kudos

Itv hd

I use ipad to view virgin go. The picture quality is not in HD but the channel is ITV HD. Why is that its only this channel that does not shoe in HD 

vijay21 by Joining in
  • 20 replies
  • 0 kudos

Sky Movies on My Virgin Media app

Hi there,I was wondering if theres a reason why you only get a small selection of movies when looking on the app on my pc and also I only have Drama, Horror and sci-fi options with no films in each section and don't have comedy and other options avai...

Virgin TV Go login doesn't work

Every time I try to login to my TV Go, it says something like, 'Sign in is not available, please try again later'. I watch football from desktop and because of this I am unable to do so. I have tried everyhting - resetting password, changing browser,...

Issues playing programs on TV GO App

Hi, I’ve looked at previous posts but nothing working so far.I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment.  Can still play live TV on old iPad mini...

OW384 by Joining in
  • 9 replies
  • 0 kudos

Cannot play On Demand or Netflix

Has this issue been resolved as I've had the same issue for over a year now and really not happy I'm not getting what I pay for. Cannot play Netflix either. Last time I queried this I was told my tv was not compatible. 

huddo64 by Tuning in
  • 1 replies
  • 0 kudos