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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 885 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25581 Views
  • 185 replies
  • 1 kudos

Resolved! TV Go not playing recordings on laptop nor iphone

I cannot watch recordings from my 360 box on my iphone or my laptop. I have read all the posts but not being technically minded cant figure out what to do. All worked well previously when I was using TIVO

tewam by Tuning in
  • 953 Views
  • 5 replies
  • 1 kudos

Help virgin go app

I downloaded virgin go , went to watch something and asked device not paying attention just pressed ok and now I can’t watch anything won’t let me change device as nothing ther to change it please help as getting very annoyed 

Unable to log-in to TV Go app - but can via browser

Beyond frustrated here.  I've clicked on so many damn fire hydrants, stairs and motorcycles....jeezMy Virgin TV Go app has been working fine until about a week ago.  Now I can't sign-in. And YET with exactly the same password, I can log-in via browse...

AlexM3 by Joining in
  • 312 Views
  • 1 replies
  • 0 kudos

Not able to sign in on tv go app

Ok I've only been with virgin media a few days but the TV Go app won't let me sign in. If I try to register it says I already exist and should sign in. I am pretty sure that I should be able to sign in with the same details as the Web site. Any help ...

Sky sports on virgin go

I have signed up for virgin and included Sky Sports and BT sport in my package which I mainly going to be watching on my IPhone 14 pro max on Virgin go app. For some reason I cannot access Sky sports on my phone, I’ve gone through every troubleshooti...

AJ28 by Joining in
  • 2302 Views
  • 12 replies
  • 0 kudos

Resolved! Re: TV Go…. Not on home network???

I get the same issue. Often we will try to watch recordings on iPad- but it states first make sure your media box is on and then - when I know it’s on - it states makes sure you are on the same network - which it is.I use the WiFi pods supplied by Vi...

TF1909 by Dialled in
  • 2434 Views
  • 21 replies
  • 0 kudos

Tv go app sign in issue

Hello Community,I moved to virgin media recently from Sky so I was kinda used to the sky go app. Had my installation and everything went well until I tried to use the TV go app.The system doesn't recognise my log in [ same details being used for the ...