Problems with Virgin TV Go

[JulieB1711]

Got a new phone and downloaded Virgin Go app, device is showing on list but coming up with error message of device limit reached?  Have 5 devices listed

[Vikki_M]

Hi JulieB1711

Thank you for your post and welcome to our community.

I am sorry to hear you are having some issues with a new registered device.

Does this error appear immediately or after selecting a programme to view? 

If so, does this happen regardless of what you select?

Please pop back to us when you can. 
 

[JulieB1711]

Hi happens when you select a program to view

[Joseph_B · Accepted solution]

Hey @JulieB1711,

Thanks for getting back to us, what we would advise you do is visit our website Here and go about removing all the devices saved and then trying again via the app, this then should clear the error message of having too many devices synced up at once.

Joe

[JulieB1711]

Thanks that worked 

[Vikki_M]

Hi JulieB1711,

We're happy to hear that 🙂

If you do have any further questions or concerns, please pop back to us here and we will do all we can to help.