09-01-2024 21:38 - edited 09-01-2024 21:43
hi keep getting cut off my downstream power levels look a little high some said 0 be best
hub 5 in modem mode 1gb with 3x tv boxes
3.0 Downstream channels
1 | 331000000 | 9.1 | 39 | QAM 256 | 25 |
2 | 139000000 | 9 | 39 | QAM 256 | 1 |
3 | 147000000 | 8.8 | 39 | QAM 256 | 2 |
4 | 155000000 | 8.7 | 39 | QAM 256 | 3 |
5 | 163000000 | 8.7 | 39 | QAM 256 | 4 |
6 | 171000000 | 8.5 | 39 | QAM 256 | 5 |
7 | 179000000 | 8.2 | 39 | QAM 256 | 6 |
8 | 187000000 | 8.1 | 39 | QAM 256 | 7 |
9 | 195000000 | 8.2 | 39 | QAM 256 | 8 |
10 | 203000000 | 8.3 | 39 | QAM 256 | 9 |
11 | 211000000 | 8.4 | 39 | QAM 256 | 10 |
12 | 219000000 | 8.3 | 39 | QAM 256 | 11 |
13 | 227000000 | 8.3 | 39 | QAM 256 | 12 |
14 | 235000000 | 8 | 39 | QAM 256 | 13 |
15 | 243000000 | 8 | 39 | QAM 256 | 14 |
16 | 251000000 | 7.8 | 39 | QAM 256 | 15 |
17 | 259000000 | 7.6 | 39 | QAM 256 | 16 |
18 | 267000000 | 7.5 | 39 | QAM 256 | 17 |
19 | 275000000 | 7.3 | 39 | QAM 256 | 18 |
20 | 283000000 | 7.4 | 39 | QAM 256 | 19 |
21 | 291000000 | 7.2 | 39 | QAM 256 | 20 |
22 | 299000000 | 7.3 | 39 | QAM 256 | 21 |
23 | 307000000 | 7.9 | 39 | QAM 256 | 22 |
24 | 315000000 | 8.3 | 39 | QAM 256 | 23 |
25 | 323000000 | 8.9 | 39 | QAM 256 | 24 |
26 | 339000000 | 9.5 | 39 | QAM 256 | 26 |
27 | 347000000 | 9.7 | 39 | QAM 256 | 27 |
28 | 355000000 | 9.7 | 39 | QAM 256 | 28 |
29 | 363000000 | 10 | 39 | QAM 256 | 29 |
30 | 371000000 | 10.1 | 39 | QAM 256 | 30 |
31 | 379000000 | 10.2 | 40 | QAM 256 | 31 |
3.0 Downstream channels
1 | Locked | 39 | 185756 | 7534 |
2 | Locked | 39 | 406097 | 8942 |
3 | Locked | 39 | 689450 | 13127 |
4 | Locked | 39 | 572993 | 12961 |
5 | Locked | 39 | 670247 | 15338 |
6 | Locked | 39 | 462995 | 12219 |
7 | Locked | 39 | 81650 | 11337 |
8 | Locked | 39 | 70756 | 10254 |
9 | Locked | 39 | 59185 | 9701 |
10 | Locked | 39 | 54301 | 9261 |
11 | Locked | 39 | 9009 | 8709 |
12 | Locked | 39 | 48683 | 8382 |
13 | Locked | 39 | 11107 | 8942 |
14 | Locked | 39 | 8805 | 7622 |
15 | Locked | 39 | 6074 | 7524 |
16 | Locked | 39 | 6155 | 8287 |
17 | Locked | 39 | 38296 | 6693 |
18 | Locked | 39 | 77330 | 9225 |
19 | Locked | 39 | 5831 | 7825 |
20 | Locked | 39 | 5523 | 5791 |
21 | Locked | 39 | 30478 | 732 |
22 | Locked | 39 | 1942 | 2525 |
23 | Locked | 39 | 30679 | 6838 |
24 | Locked | 39 | 12672 | 7719 |
25 | Locked | 39 | 5005 | 5588 |
26 | Locked | 39 | 5133 | 5608 |
27 | Locked | 39 | 7451 | 5428 |
28 | Locked | 39 | 10450 | 5164 |
29 | Locked | 39 | 5992 | 4945 |
30 | Locked | 39 | 4454 | 4781 |
31 | Locked | 40 | 4531 | 4510 |
3.1 Downstream channels
159 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
159 | Locked | 41 | 8.1 | 1170166687 | 2475 |
3.0 Upstream channels
0 | 49600000 | 44 | 5120 | QAM 64 | 1 |
1 | 43100000 | 44 | 5120 | QAM 64 | 2 |
2 | 36600000 | 44 | 5120 | QAM 64 | 3 |
3 | 30100000 | 44 | 5120 | QAM 64 | 4 |
4 | 23600000 | 43.8 | 5120 | QAM 64 | 5 |
3.0 Upstream channels
0 | ATDMA | 0 | 29 | 25 | 0 |
1 | ATDMA | 0 | 29 | 29 | 0 |
2 | ATDMA | 0 | 29 | 16 | 0 |
3 | ATDMA | 0 | 29 | 18 | 0 |
4 | ATDMA | 0 | 29 | 34 | 0 |
3.1 Upstream channels
6 | 10 | 37.5 | 2K | QAM 256 |
3.1 Upstream channels
6 | OFDMA | 200 | 74000000 | 6 | 0 |
09-01-2024 21:42 - edited 09-01-2024 21:44
should be fine setup a BQM some T# timeouts are bad
Broadband Quality Monitor | thinkbroadband
on 09-01-2024 22:45
So,e downstream levels are too high, out of spec and far too many errors. There may be a local fault.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 12-01-2024 08:23
Hey graham1705, thank you for reaching out and I am so sorry to hear this.
I can see you've spoke to someone from the team, did they manage to help at all?
Matt - Forum Team
New around here?
on 12-01-2024 11:10
hi got someone coming out to have a look
on 15-01-2024 11:25
Hi @graham1705,
Thank you for letting us know, we hope your visit goes okay and please keep us posted.
Thanks,
Zoie
on 15-01-2024 18:02
hi nice bloke called and dropped the power levels by 3db and said no noise on line
on 18-01-2024 08:13
Glad to hear this, is everything now okay with the connection?
Matt - Forum Team
New around here?
on 13-02-2024 17:35
had engineer out fitted a 3db AFM-3 F signal attenuator with droped downstream signal but he said the upstream would go up a little bit at was at 47db
had some done work done on the exchange not the green/gray cabinet and the upstream signals at 49db
and geting loads of t2 59 timeout and some t3 3 timeout
on 13-02-2024 21:47
Your power levels was fine without the attenuator the problem is noise setup a BQM should show this.