Broken outside box
This is the state of my outside Virgin media box. Next door have removed their large hedge and now this mess is on view on the front of my house. The cable is also on show on the street. How do I get this fixed please?
Forum Posts
VM Connect app
The app keeps showing in can not connect to my Hub 4.Any ideas what I can do to rectify this.
Hub 5
HiI have 1Gb package and still don’t have a hub 5.How do I get one please?TIA
Contract Number & Engineer Visit Confirmation
Hello, I have signed up for a contract with Virgin Media for broadband in my new rental home two weeks ago. I have received the reference email for when I signed up and the pre contract documents, however I've had no further contact for an engineer v...
Damaged Brickwork
Good AfternoonNoticed this today, this Is the result of the technician drilling through the wall, who in there right mind uses glue on brickwork. I hope Virgin will rectify this. Water can actually seep in to the brickwork and possibly run into my pr...
Beginner advice
I've always had Internet that has come on the BT network through the phone port but got a good deal with virgin. The guy who lived at my house before had virgin as he mentioned it when I moved in. I signed up a couple weeks ago and realised I don't k...
Flashing blue light hub After Poor Customer Service
Hello The Gig1 volt contract is expired, I contacted c.s via chat & someone named “Sandeep” joined; who offered me Gig 1 for £62/month.however Virgin website has Gig1 Volt for 45. I explained to him I am existing volt customer why he is offering 62?!...
13 days without service
What an absolute shambles! 13 days without broadband and possibly another 8 working days to go as no one can send the correct engineers the first time.issue started with the outside engineer install apparently as the inside engineer came out and said...
Continuously moving and cancelling installation dates
I recently moved home from North London to South London, and decided to carry on with Virgin Media. Big mistake.The initial installation date was 1st April 2024, so far I have had already 2 installation dates cancelled due to “external work not being...
Broadband connection keeps dropping out, Help please
Hi all,I have looked through the community and can see similar issues discussed but no actual resolutions.Can anyone help me with my broadband constantly dropping out throughout the day, its making working (teams calls etc) incredibly difficult and ...
