Hi Sorry to disturb you,I'm expecting delivery on the 1st December for my new equipment aka TV and broadband. It has not been a good start so far dealing with virgin media, I would have expected to receive notifications or emails from yourselves to s...
I ordered fibre to the premises from Virgin two months ago. It's not coaxial cable, but a new service in our area. Some of my neighbours already got theirs, but mine is scheduled for this Friday (1st). I'm worried because they had a box installed on ...
Hello,Today I confirmed my broadband order over the phone with customer service, and I requested to change delivery address and confirmed over phone.However on the email it says the wrong delivery address where I won’t be available to receive.Where c...
I recently upgraded my current package to Gig 1 broadband which includes the newer version of hub. I was advised that there will no engineer visit as such and I will have to install and activate the hub myself. Can someone please explain how easy/sim...
Hey, I have ordered a wifi router + 1gig broadband self installation kit that had a delivery date set for today however this has not appeared, I haven’t received any dispatch confirmation nor any other information from yodel. Only received 2 emails c...
Hi, I ordered M125 Fibre Broadband and have an elected delivery date of 04/12/23As I signed up the web page said that there is already a virgin account at the property I am moving into and that they need to do some checks.I've received my order summa...
HiI’m not a VM customer however there is an external brown box on the property. Unfortunately this has been damaged and the cover is missing. As this is on a wall next to the pavement the loose wires could be a trip hazard. Please would it be poss...
I cancelled two days ago looking to do the retentions dance and I’ve just received a call from Virgin Media. The caller confirmed my details then said they weren’t going to make any changes to my account and they respect my decision to cancel. That w...
I don’t have a virgin media socket… thought I’d be able to connect via phone line only? Or do I need to book an engineer to install this socket?!
Hi, a couple of days ago we had someone come to our door to get us to sign up. I am an o2 customer so he got really happy and told me all the free stuff I’d get. He said he’d signed up multiple neighbours which could be true. I mentioned I had just s...
