QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Fibre installation issue

Hello! I had Virgin TV/Fibre broadband installed last week but unfortunately I’m not happy with the set up as it’s left a mass of wires and boxes in the corner of our dining room and the hub isn’t in the best position. I’ve marked the internal Virgin...


Resolved! Installation damaged wall

My installer drilled through the wrong wall into the bathroom & damaged a tile, fortunately I have a spare. He admitted the mistake & called his boss straight away, I was assured I’d receive a call for the repair to be made vis VM’s insurance. After ...

PeterP1 by Tuning in
  • 3 replies
  • 0 kudos

Quickstart upgrade failure

Just renewed my contract and was told my 600MB service no longer existed so did a deal for gig but was told my Hub3 needed replacing with a Hub5. Kit arrives a couple of days back, MAC address is registered to the system then yesterday I install, or ...

Teebee by On our wavelength
  • 7 replies
  • 0 kudos

Resolved! Faulty Router on arrival

Hi guys,I've just signed up to VM  broadband but my new router -arrived yesterday - has a completely loose metal connection and isn't working.Can you please advise me how to return the hub and receive a replacement? Many thanks.  

Andyelle by Tuning in
  • 3 replies
  • 0 kudos

Disconnected in Error

Hi, I am moving into a new property on November 20th and I have opened a broadband account with Virgin. It was however activated on 8th November causing the existing tenants to have their broadband disconnected. They successfully got their account re...