HiI'm moving into a new place soon - and when I input the postcode, it will only let me select the number for the building, but I can't actually choose any flat numbers for the place, including the one I am moving into soon.I've requested for it to b...
Hi VM,We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living...
My neighbour has subscribed to Virgin. I have not. Whilst I was out the installers have trespassed my garden, walked over my plants and used my fence to attached the Virgin wire without my permission. The wire runs all the way up from the path, naile...
I'm getting absolutely ripped off my money for too long by VM (ROI customer.Tonight is the last straw, I want to watch Europa League, Marseille Atalanta and I see VM advertising on their twitter accounts, except... The channel does not exist?Cannot t...
The automated support system is ridiculously stupid.I call up and it does some tests and tells me my hub is faulty without asking me anything, then arranges and engineer to come and take a look at my hub.But my hub is not faulty. The TV service is a...
Hi, i have noticed the cover to my brown external box is missing, exposing the main internet wire that come in from the public foot path. Could this please be repaced as I am worried the cable may get damaged
HiI have a hub 4 in modem mode connected to an ASUS mesh. (1Gb service)Recently I have been losing internet for a couple of minutes at a time on a regular basis throughout the day.Unable to log into hub (connection refused) to check logs but no issue...
I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you let me know if someone can take a look please
Hi ive started a new post on this subject as I haven’t had a response from a Virgin Employee on my other post which I’m hoping to do please.Up until last week, March 31st, we had M250 18 month contract package in my partners name, during the initial ...
Virgin seem to want to charge me £40 for a router I sent back to them. I've got the receipt from Yodel when I dropped it off and took photos of the router being packed. They say they haven't received the router. How do I manage to challenge their cla...
