So I am a little confused.As a treat to myself I ordered a fibre 350 package earlier this monthInstall date was to be today.Fibre line and box was fitted from the pole to the house within days. Guys who fitted it said they had done a few in my s...
Virgin media has been rolled to our area and was available to sign up to one of their packages. We tried to order twice and both times the engineer appointment was cancelled without notice. When we tried to contact Virgin media we were told that ther...
Last night my ring cameras playback was working fine, today I’ve lost it, works fine when viewing through my 4G phone and 4G router (Vodafone) but through my virgin home broadband its gone, have Virgin changed anything as this problem is exclusively ...
External cables are not protected and are not in a virgin box. Due to this, they were accidentally cut whilst gardening. Shouldn’t they have done a protected cable installation to a virgin box? I noticed my neighbours have bt and g-network boxes.
So I literally signed up today, requesting the equipment be sent on the 20th as I move in then.. had a text to say it's arriving tomorrow. I don't live there yet. I have an email confirming my chosen date.Registered for an online account but keep ge...
Hi everybody, just curious, I've seen virgin media installing their services on the telegraph poles, feeding cables to people's bungalows on my culde-sac, however my bungalow and others are fed underground by a BT slab in the pavement for landline (c...
I wrote about 2 months ago about a broken router, unfortunately I have not received appropriate help so far and I have been without the Internet for 2 months even though I have paid the bill, I am asking for a quick answer and help.
I was supposed to have my pre-install today, second attempt, and as you can guess no one has turned up. Even though I was assured by customer services that it would happen today, quote "I'm personally apologize you on the delay, John! I will have thi...
I recently moved home from North London to South London, and decided to carry on with Virgin Media. Big mistake.The initial installation date was 1st April 2024, so far I have had already 2 installation dates cancelled due to “external work not being...
My wife and I recently moved to a one-off new build home in a built up area of Surrey, and we are trying to figure out how to get connected up to Virgin broadband. Our neighbours on either side have access to gigabit speeds with Virgin, so we just ne...
