I recently moved home from North London to South London, and decided to carry on with Virgin Media. Big mistake.The initial installation date was 1st April 2024, so far I have had already 2 installation dates cancelled due to “external work not being...
Hi all,I have looked through the community and can see similar issues discussed but no actual resolutions.Can anyone help me with my broadband constantly dropping out throughout the day, its making working (teams calls etc) incredibly difficult and ...
Hello. I'm replying as I have the same problem. Is anyone able to assist?
Hello, I have signed up for a contract with Virgin Media for broadband in my new rental home two weeks ago. I have received the reference email for when I signed up and the pre contract documents, however I've had no further contact for an engineer v...
I wrote about 2 months ago about a broken router, unfortunately I have not received appropriate help so far and I have been without the Internet for 2 months even though I have paid the bill, I am asking for a quick answer and help.
Hi thereI was just wondering what is happening with my order as I requested for Gig1 Fibre broadband and placed the order on Tuesday 19th March as my contract is ending soon. I was told that my installation date would be Friday 22nd March but I wasnt...
I placed my order at the start of March, and everything was going well.I got a text on the 8th of March confirming my install date of the 25th of March, and they stated they needed to do some external work first. The 14th of March came around, and I ...
I have also lost the brown box cover (presumably in the recent storms) and the wiring is exposed. We do not subscribe to Virgin but I still need to get it replaced. I have not been able to find a replacement online. Help would be much appreciated.
Hello, I have the same issue - that my Omni box cover appears to have fallen off. Please can you advise how I can report this and get it sorted. Thanks.
I have recently became a new customer. I was suppose to get an engineer out on the 1st of may but has now been chaged to the 20th of april. I was worried because i have no equipment sent out yet, any help?
