My new broadband hub was supposed to be delivered today. Nothing has arrived.When shown how to track I need to make an account. I can't make an account because the account number and area reference was left blank on my contract documents. My current ...
So I had a Technician booked for today but they have not shown up.I have even had a phone call to say that they would still come but they are a no show.Any ideas, apart from calling VM again (nearly lost the will to live last time), on whatbi can do?
I got a quick start kit in the post today. However the virgin media wall socket did not have any wires on the bottom of it like it is supposed to. So I unscrewed it and there is a wire coming through the wall behind the socket, but it has a male f...
I ordered my new VM broadband package on 23rd July 23 and selected an installation date well in the future, 29th September 23.When I placed the order I told VM that we live on a small private road and that they would need to do more work to install c...
My flat comes with pre installed cables, these seem slightly too small to fit into the connector cables provided, would I need a technician to attend?
When I ordered my router I opted for the quickinstall option and today when my router arrived I realised that I dont have a virgin media wall socket. I have been trying to find a way to arrange an appointment with a technician for the past 2 hours an...
HelloApologies for what may be a very straightforward (and often asked) question.Our VM self install kit has arrived but the broadband cable from the router seems to be incompatible with the VM coax socket in the wall. Pics attached. We've an enginee...
My quick start kit was supposed to be delivered today but hasn't. I didn't receive any message from a delivery company or any updates from virgin since the original order was placed. I am unable to get assistance through the phone or online due to ne...
Hi everyone, newbie here. Just joined Virgin Media from Sky and hoping it’s going to be an easy ride. I just had Svella Connect do some external works after my initial installation from Virgin Media (who was a brill technician, couldn’t fault). Sham...
Hi,I just moved to a new house and got my virgin media kit today. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. There's an openreach BT white box in the wall and there's 2 b...
