Contractors (Redburn) are currently laying fibre on our estate on behalf of virgin media but they're laying the fibre directly on the gravel in the trench without and conduit then packing more gravel hard on top with a compactor.That surely can't be ...
currently have a hub 4 on a vm500 package and have come for renewal and gone for the faster package - online it states “broadband installation” does that mean that they will be running fiber into the house or will they just send the new speeds to our...
The QuickStart pack was supposed to arrive today Feb 6th but it has not been delivered. I have had no update on the delivery from either VM or Yodel. I also don't have an account number yet so am unable to login and check the status of the delivery.
Hi i have recently had virgin TV installed and there isnt enough of the white cable that goes from the tv box to the wall so i cant actually move it from were it was installed. Needs to be moved from the middle of the room. Where can i get this pleas...
Hi, our broadband (Hub 4) has been cutting out at regular points for over 2 weeks now. I've setup a BQM monitor which has shown a lot of packet loss, along with some high latency:https://www.thinkbroadband.com/broadband/monitoring/quality/share/c7df...
Hi all,We've recently moved home, and have had VM broadband for 3 weeks now. We've started to experience a recurring issue where the router seems to reboot occasionally - nothing we can replicate to see what is causing it but it is making it difficul...
Again someone called to arrange a visit no one came, advised re our loss of data with no WiFi we can order a dongle, put through to another department to order and they cut us off the call ! What a joke
I supposed to receive home boardband equipment kit today, unfortunately it stated as resend to the sender from yodel online tracking.I would like to know how to get in touch to re-schedule the delivery date?
I’m moving house soon, and VM is not available in my new street. Nobody offers fibre, infact. There is VM fibre in a neighbouring street around 100m away. The house and street is not new. It’s around 30 years old. Is there any way I can contact VM to...
I’m property has previously had virgin media but we no longer do. We have recently had a bush removed and The brown box on the outside of the house was behind it…the cover is not on the box (not sure if it ever was) but now the cable is open to the e...
