QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Media Connect App

Hi all,could someone help me with getting the App to work. I’ve tried deleting/reinstalling it, turning off the Hub and calling the help line. Still the app doesn’t connect/see the hub.any help would be great thanks.

New build connection advice

Hi,Hoping for some insider knowledge her- never had Virgin fibre/TV before.Looks like I will need to install 250 Mb+ virgin broadband in my new house as BT network is only 40 Mb+ speed (busy household with multiple video/gaming streaming plus working...

Resolved! Hub 5 & VM Connect app

Hi guys,I've just upgraded to 1GB so now have a hub5. Unfortunately I can't connect it to the VM connect app. It constantly says it cannot find the hub.I have looked through posts and I've done everything that was suggested to no avail .Are there any...

Don’t have white cable

  I recently switched from Vodafone to Virgin. When openreach installed fibre into my home they opened a whole new line from the pole and set up this white box. It has ran an Ethernet cable to my router to connect. Now my new Virgin router has this w...

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DC09 by Joining in
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