Impossible to book an engineer, can't get through on the phone and no option I can find in the app. Need to move my router since voip enabled. Virgin kindly sent me an extension cable, but it's the new push type and doesn't fit my wall socket or hub ...
I just got my media media and TV delivered now. I am trying to install it but I found out I have no virgin media socket in the house. I have an openreach master socket 5C. Please how can I resolve this problem
I am seeing a deal with Compare the Market with new customers getting a £100 gift card with their purchase. Can customer service or the retention team match that offer?How much are they allowed to drop from the current package price?
Help. I ordered a new broadband kit and very stupidly didnt ask for an engineer to install the box. Silly me, I thought, I'll just request one via my account.Except I cant make an account. I have tried everything and it just keeps saying I need to ca...
i was away for 3 days, came home yesterday and I have a red flashing light on my 5x router, ive ran checks and apparently everything is ok to the house. I’ve made sure all cables are plugged in, I’ve reset the router and still nothing.ive contacted v...
I'll start with apologies if this isn't the correct "board".Recently had the phone line upgraded to digital, (connects directly into the hub now), at VM request, not instigated by me. Had to have the house alarm upgraded which we weren't made aware o...
Hi the external brown internet box is missing leaving the wires exposed and wet. Please could this be repaired? Thanks
HelloJust after some advice regarding my current installation setup. I used to have two tivo boxes. VM installed two boxes, one downstairs which the router and tivo was connected too. Then upstairs via the connection box, another tivo box was connect...
I’ve got M350 and already have a Hub 5 after asking for one 6 months ago. I upgraded online to 1Gig broadband expecting just for my speed to change but I’ve received a txt and email advising my new quick start kit is arriving tomorrow. Why would I ge...
My quick start parcel was due however it never came, had another update that it would be delivered on a different day and was given a time slot. The time slot has now passed, I spoke to someone on the live chat and they told me it was still at the de...
