I placed an order on 15.02.2024 and chose delivery date for 19.02.2024. I have not received any notification to confirm the delivery date. My current broadband will be disconnected in next couple of days and I am stressed that I may not have access t...
Hi, every time there is heavy rain or a strong wind , the Wi-Fi signal becomes really poor - I’m struggling to understand why ?
VM is taking me for a ride, and continuously postponing my installation. Signed my contract back in December and since then my installation has been moved 4 times, and now stands at March 1, which I am almost certain will also get pushed. What the he...
We need to move our socket to a different room how do we arrange it?
I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:I would wait for ...
Hi I am trying to get a hold of someone higher up re my Wi-Fi booster. My booster nearly caught fire!! These are a fire risk & chat was not bothered at all with the pictures I sent them. I cant believe they offered me another one,as if I would put an...
My contract was due to expire the 18th of February. I make my payments every 18th.I asked to renew my contract from the 18th. As only a week from the payment had passed. The agent made the mistake to renew the contract on the same day and as soon as ...
We have a lot of old, disused cables and virgin media boxes on the exterior of our property. Many of the cables are damaged and all no longer used. Some are hanging into basement garden exposed and flapping about. Would it be possible to have all ext...
I have been told multiple times that the pre-installation team or doing work outside my property on the day I call. This never goes ahead! it been 27 days now since the initial agreed date. Is there anyone here that knows how to move this forward and...
Hi we where due to be switched on today , got a text to confirm an engineer would finally arrive this morning between 8 and 1 pm i waited in all morning and NOBODY Turned up , spent 2 hours ringing Virgin in Philippines , then Mauritius ,then got cu...
