Like many many other people I placed an order online, chose delivery date of 13.09.23, and expected to receive a delivery date confirmation email, but received no such thing. I have checked my spam/junk folder. I tried calling the given customer serv...
So I've plugged everything else in fine, just having trouble with the white isolator cable. It goes into the wall socket fine, but I just can't plug it into the router. I'm not sure why because it looks like it should fit, just doesn't go in. It's th...
So towards the end of the month my bills will be increased, I am looking to either cancel or downgrade/maintain similar price range, however when I call they say they are too busy, and the online live chat is non existent, so here I am looking for so...
Hi, How do you contact virgin media about a broken brown virgin media cable box cover? Thanks, Rez
Hi,I would like to move the location of my router from the front of the house to under the stairs.I understand there is a £25 fee. How do I get this booked in?
Hi, I know this post may take a while to be acknowledged by Virgin Media Staff, however its not an urgent issue currently....The issue I've noticed over past few weeks is instability in upstream and increases in jitter/latency, looking at modem infor...
Hello,Around 5 weeks ago, the Virgin cable outside our house (under a grass verge) was damaged by Southern Electric, and the internet and TV connection to our house was broken.I logged a call, and an engineer came out next day, who confirmed the issu...
Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my room. It seems that I need an electrian to install a wall socket.Tried looking but can't see a way to book an ...
Our household has just moved in for our third year of Uni and the previous tenants have not ended their contract with you. We have been told to contact you and you will send us a Gone Away Form so we can trigger a forced account closure. Please can...
Hi,My external brown box is falling to pieces, it was installed around 2000, can I get an engineer to come and replace it?
