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Quick start kit was supposed to be delivered on tuesday (19 Sep) but still hasn't.

TKok
Just joined

‎21-09-2023 15:14 - edited ‎21-09-2023 15:22

My quick start kit was supposed to be delivered today but hasn't. I didn't receive any message from a delivery company or any updates from virgin since the original order was placed. I am unable to get assistance through the phone or online due to needing an account number which I also haven't received. I work from home, it has been extremely difficult without internet.

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎21-09-2023 15:21

Try the Pre-installation and delivery team on 0800 052 1734 and see if they can help


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kain_W
Forum Team (Retired)
Forum Team (Retired)

on ‎23-09-2023 15:39

Hi TKok,

Thanks for your post and welcome to the community.

Many apologies for the delays in getting the kit delivered.

So we can confirm this with you I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain
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