New hub 5 but no power supply

[SuperOxford]

I have just received a new hub 5 as I need to change my phone connections. However there is no power supply and my old hub power connector is too big.

I rang 150 and was told that the switchover date for my phone is not until November so I will be sent a power supply 2-3 weeks before then.

Seems a bit stupid to send me only the hub now. Not sure the advisor knew what he was talking about

Anyone else have this issue?

[carl_pearce]

The power supply should have been supplied at the same time as the HUB.

The advisor was incorrect.

[SuperOxford]

Rang 150 this morning and an engineer is now delivering the power supply for the hub in 2 days time. Apparently if they send it in the post it means my internet wont work as my old hub gets deactivated when they send the power supply!

[Daniel_Et]

Hi @SuperOxford, thank you for your posts.

Just to confirm, have you now received the power supply?

Regards,
Daniel

[SuperOxford]

Yeah. The engineer brought the power supply this morning and the new hub has been activated and is working fine.

Thanks 

[Nathan_B]

Great stuff, glad to hear it 😊 Thanks for the update.

Please let us know if you need anything further, we're always happy to help.

Regards

Nathan