Hub5

[Dcasspow]

I have just replaced my hub3 with a hub5. My phone is connected but only with my old network name and password it doesn't see my new network name? Virgin connect app also see's my hub5.

[Client62]

When you installed the replacement VM Hub 5, what did you do ?

1) Leave the Hub 5 to have the factory default Wi-Fi name + Password ?
2) Change the Wi-Fi name + password to be the same as the previous Hub 3 ?

Is there a little more to this E.g. VM Pods, your Wi-Fi Repeaters, Powerline / Wi-Fi extenders ?

[Daniel_Et]

Hi @Dcasspow, thank you for your post.

If you could please answer the questions asked by @Client62, that'd be much appreciated.

Also, have you tried doing a factory reset on the Hub 5 to see whether that makes any difference at all? Advice on how to do so can be found here.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Dcasspow]

Don't think I changed anything when first installed. Tried a factory reset and the new network name is visible until fully restarted and then reverts to my old network name. Not using any vmpods or anything else you've asked.

[Akua_A]

Thank you for the response @Dcasspow 

Did you set up the router as seen here https://www.virginmedia.com/help/broadband/set-up-broadband You can also change your Network name manually as seen there too.

Thanks,

[Dcasspow]

I have done a manual name and password change, thanks for your help. Still unsure what actually happened though.