Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.The kit was not delivered on my chosen delivery date and I haven't received any contact from Virgin regarding the delivery status of the order.The onl...
Hi all,could someone help me with getting the App to work. I’ve tried deleting/reinstalling it, turning off the Hub and calling the help line. Still the app doesn’t connect/see the hub.any help would be great thanks.
Hi,Hoping for some insider knowledge her- never had Virgin fibre/TV before.Looks like I will need to install 250 Mb+ virgin broadband in my new house as BT network is only 40 Mb+ speed (busy household with multiple video/gaming streaming plus working...
Recently joined VM from Sky.Engineer came out and set up the 5x Hub a few days ago and mentioned the VM Connect App. Recommended using it to test Wi-Fi across the house. I asked about the Wi-Fi Pods as I needed a Booster from Sky but he said unlikely...
Hi guys,I've just upgraded to 1GB so now have a hub5. Unfortunately I can't connect it to the VM connect app. It constantly says it cannot find the hub.I have looked through posts and I've done everything that was suggested to no avail .Are there any...
I recently switched from Vodafone to Virgin. When openreach installed fibre into my home they opened a whole new line from the pole and set up this white box. It has ran an Ethernet cable to my router to connect. Now my new Virgin router has this w...
I need to cancel a appointment for tomorrow asap but there is no option on the website to cancelHow can I do it pls?
Hi, I was onsite today at our property removed . The cable is a trip hazad sticking out of the ground. Can this please be attended asap as this is a sheltered property and vulnerable clients who live here. Lyndsey Louden Bridgewater Housing Assoc...
One hour listening to rubbish music just to be told no one to take you call please call back laterVirgin media are a joke
Hi,I haven’t received my QuickStart self install pack, it was meant to come on the 31st and have heard nothing bar the two starter emails
