Brown Virgin Box Full of Water

[Andyh11]

After a lot of rain yesterday my internet went off. Did the usual switch off and on etc. and eventually left it overnight.

I didn’t get a chance to check outside until this morning but the cover to my brown box has come off and it’s full of rainwater. 

Am I best to empty the water out, leave it to dry out and assume the internet will simply start working again? Or does this need attention from a technician?

 

[Adduxi]

VM cables are fairly resilient, but the fibre connections behind the inside cover may have been affected? It might be worthwhile checking those.

[Jonny-M]

It's likely that the box falling off has damaged the fibre, so you should book an engineer.

[carl_pearce]

The fibre to coax convertor, behind the plastic panel, may have shorted:

Does the electrical plug have a green LED (Fuse could have blown)?

[Andyh11]

Update - left the cover off and dried in the sun for 3/4 hours. Internet back but only at a fraction of full speed. Tried to book an engineer but Virgins online checker is failing at the final stage, and tells me to “check back later”.

[Adduxi]

If you wait here a couple of days a VM Mod will pick this up and arrange a technician.

[Kain_W]

Hi Andyh11,

Thanks for raising your post and welcome to the community.

Sorry to see that the external box cover is faulty, so we can get this sorted I've dropped you a PM to discuss further.

The message will appear within the envelope icon.

Regards