Box ripped off wall by passers by

[roseblossom]

Location: Old Bank Road / Fairfield Terrace corner

Post code: WF12 7AE

Damage: Box (deliberately) ripped off wall by passers by and wires exposed

 

[MOD EDIT: Subject title changed for clarity]

[jbrennand]

A VM person will respond in a day or two

[Ilyas_Y]

Hey @roseblossom, thanks for reaching out to us on the forums.

I am so sorry to see this issue happen to the service!
I will send a private message so we can get this sorted out ASAP.
Watch out for the purple envelope inviting you in for a chat.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @roseblossom, thanks for speaking with us today. 😇

I'm sorry to hear about the box falling off the wall again. 😕
As advised in our private chat, we have booked an engineer for this, date and time mentioned in the chat.
Please let us know how it goes with the appointment so that we can follow up with our actions.
Feel free to reach out to us with any other queries you may have.

Kind regards,
Ilyas.

[roseblossom]

Hi, please could you send an engineer around again to secure our box? The cover has been removed by someone again (not us). It needs to be properly secured otherwise this will keep happening.

[roseblossom]

Further image from today (28/04/2023) -

[Kath_F]

Hi roseblossom, 

Thanks for taking the time to come back to us in the Community. We're sorry to hear the cover has been damaged again. 

If this is something that is happening often, it's worth speaking to the Police to report. 

In the meantime, I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

Thanks, 

[Adduxi]

I've often thought a metal grid covering would be a good idea for these boxes that are exposed on public footpaths.

Maybe a local fabricator could make one at a reasonable price?

[Kath_F]

Hi roseblossom, 

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this by replying directly to the direct message and we can support you further. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the appointment goes. 😊

Take care.

[roseblossom]

Hi, yet again - for the fourth time - please could you send an engineer around to secure our box? This is how I have found the box today (01/06/2023)

When the engineer came a month ago, he secured the top with black tape (as seen in the photo) and spoke to his supervisor to see if the VM box could be relocated into our back yard so that it is not in the public footpath. I believe VM were seeing if a contractor could be brought in to do this work. Do you have any updates on this? It would be good if this could happen as it would put a stop to this recurring issue.