roseblossom
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Joined 4 years ago
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Re: You can't use that password
Hi VM. I have had this issue ongoing since the beginning of July so it has been 4.5 months. It is very frustrating. I have already been talking to someone from your support team about this so no need to send me any additional PMs. But just want to know what exactly your IT / Dev teams are doing to fix this??? Myself and other customers are all paying you so much money every month - what for?? This money should go towards making sure this and other issues can be fixed, instead of just lining your CEO’s pockets, no?1.1KViews0likes1CommentRe: You can't use that password
Please could someone help with my issue? I also cannot set a password. I last asked for an update on my ticket on Thursday and am now being ignored. I have been having issues with not being able to set a password since 7th July. I need to be able to create an online account so I can manage my account and view my bills. Could someone at VM please have the decency to respond?? Is this how you treat your customers?? You won’t even let me submit a formal complaint as I can’t do this without creating an online account.888Views0likes1CommentRe: You can't use that password
To Virgin Media: By the timestamp on this post and my previous post, I confirm publicly that it has been 5 working days and I have still not received any contact from the tech team to sort out the password issue. How am I supposed to view my bills and manage my account if you won't help me with setting one up in the first place? I cannot believe how poor your service is and you are getting away with this. Is someone actually going to sort this out or will you keep fobbing me off? You are disgraceful.1.1KViews1like0CommentsRe: You can't use that password
I've been having password issues ("You can't use that password. Please choose another.") since 7 July which was when I first raised the issue with VM, and have now just been told by VM for the fourth time that I need to wait 5 working days and tech support should contact me by this time, so I am genuinely wondering if any forum users have actually successfully received any contact from the tech team, or am I just being fobbed off? For a broadband and media company it is seriously shocking and ridiculous that there are issues with something as basic as allowing customers to set passwords, and by the looks of just how long forum users have been reporting this issue, what is being done about this and why is it taking so long? What are we paying VM this much money for? Why not use some of this money to fund the fix of the password issue? Apologies for the rant but I am very frustrated.1.2KViews2likes1Comment