Virgin Media Community

Resolved! Update your browser!

https://community.virginmedia.com/t5/Digital-life/Why-you-need-to-update-your-Browser/ba-p/3529827 https://www.theregister.com/2021/02/05/chrome_zero_day_update/ A zero day threat has been discovered on Chromium based browsers (Edge, Chrome etc). Go...

Email help urgently please, emails so alow to come in!

Today I noticed a shortage of expected emails. I realised then, that even though refresging ok none were comming in. It was the lack of my usual spam emails that alerted me. Other emails, receipts and amazon etc are taking anywhere from 10 mins to co...

Broadband

We set up virgin last week to take effect from tomorrow to then get a message from VM saying there is an account active 廊 contacted landlord to contact previous tenant but they havnt cancelled. I need this set up for my mother and very important for ...

V6 box not recording on series link on 5Star 3 days in a row

I have tried cancelling and recreating the link but it has still failed to record tonight.It does it quite a lot for this series link - is there an issue with the chanel or is my V6 box faulty?

Resolved! How long does an upgrade take?

Hi Team,I requested an upgrade to 1Gbps last week, and the confirmation stated April 29th as completion date, but the upgrade is yet to be done. How long does an upgrade usually take?

Cant get virgin in area

I have just moved into a new house is a new build have boxes in house with virgin signs on it but saying is not in my area my housing is saying it is would anyone be able to help me with this ?

paid historic bill payment need proof for my mortgage under writer

HiI paid the default amount off my account on Friday this week, money gone from account I was told id get a receipt from virgin but nothing arrived.I have contacted them and they have said they can not send one as it is historic.I need proof either s...

Broadband Cables exposed

I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you let me know if someone can take a look please

No internet

Regularly no internet tonight 2 hours lights variable mainly white flashing. Restarted 2 hours ago can’t contact virgin as no internet and I rely on WiFi calling. Regular occurrence and intermittently rights itself but not today

Does Ebul V3 need to be connected to the Router?

Ive just switched across from Sky Broadband & Landline to Virgin & had requested an emergency back up line.The engineer connected the Hub- v3 last week & told me the Ebul V3must be charged for around 8 hours before use.So Ive now attached the Ebul to...