on 20-11-2023 13:48
Is the Superhub 2ac capable of delivering all the benefits of Volt M250? I've had this router for years but recently have been getting regular drops in service on both wifi and ethernet connections.
If it needs updating, how do I request a new hub?
Thanks!
Answered! Go to Answer
on 20-11-2023 17:00
Lots of pre RS errors, and of more concern, post RS errors across all 8 downstream channels.
I'd ring it in as a fault (and suggest a new hub in the process).
on 20-11-2023 16:18
Yes the 2ac "should" be capable, but it is getting long in the tooth now so a Hub upgrade ought to be possible if you are getting drops in connectivity.
Have you ever called in to report it as faulty? They are reluctant to swap Hubs that are working ok.
As you are getting issues on ethernet connections - can you do this....
___________
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at top/right - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 1 or 2 tables from the Downstream, from the Upstream, & the single Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
on 20-11-2023 16:50
Thanks John. Info from router below.
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) | 171000000 | 139000000 | 147000000 | 155000000 | 163000000 | 179000000 | 187000000 | 195000000 |
Lock Status(QAM Lock/FEC Sync/MPEG Lock) | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
Channel ID | 5 | 1 | 2 | 3 | 4 | 6 | 7 | 8 |
Modulation | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM |
Symbol Rate (Msym/sec) | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 |
Interleave Depth | I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
Power Level (dBmV) | 5.73 | 6.78 | 6.62 | 6.24 | 6.02 | 5.29 | 5.12 | 5.01 |
RxMER (dB) | 36.84 | 36.84 | 36.84 | 36.84 | 37.09 | 36.84 | 36.61 | 36.84 |
Pre RS Errors | 3772 | 10098 | 513 | 609 | 293 | 343 | 377 | 316 |
Post RS Errors | 290 | 272 | 286 | 279 | 292 | 302 | 282 | 298 |
Upstream US-1 US-2 US-3 US-4
Channel Type | 2.0 | 2.0 | 2.0 | 2.0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Channel ID | 4 | 5 | 3 | 2 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Frequency (Hz) | 30100000 | 23600000 | 36600000 | 43100000 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Ranging Status | Success | Success | Success | Success | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Modulation | 64QAM | 64QAM | 64QAM | 64QAM | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Symbol Rate (Sym/sec) | 5120000 | 5120000 | 5120000 | 5120000 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mini-Slot Size | 2 | 2 | 2 | 2 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Power Level (dBmV) | 38.25 | 37.25 | 38.25 | 38.25 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
T1 Timeouts | 0 | 0 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
T2 Timeouts | 0 | 0 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
T3 Timeouts | 3 | 0 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
T4 Timeouts | 0 | 0 | 0 | 0Network Log
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on 20-11-2023 17:00
Lots of pre RS errors, and of more concern, post RS errors across all 8 downstream channels.
I'd ring it in as a fault (and suggest a new hub in the process).
on 20-11-2023 17:23
on 20-11-2023 18:09
One thing to remember is that the stats are accumulative since the hub was last power cycled. From some of the log messages it may have been done a couple of times recently, although I’m not very au fait with the Hub2 error log. If you have a VM landline phone your hub will get exchanged soon in any case.
on 20-11-2023 18:36
Possibly would have had a new hub by now had I gone for the fibre landline but opted for broadband only.
Great learning day today, good forum this!
on 21-11-2023 13:15
I had a SH2 for many years until it was replaced recently. It always had a significant number of RS and T errors but I never had any connection issues on it. As Tudor says - these do accumulate on the SH2 until it is power cycled - and they build up steadily on the SH's and not the Hubs - I was told by the Tech once that was due to the different ways/protocols they use for network connection.
As Tudor implied, do you have a VM landline?
on 23-11-2023 13:05
No VM landline now. I did have one but chose to drop it recently as other than the occasional call from my Mother it was never used. My Mum's now got to grips with WhatsApp. 😁
on 23-11-2023 13:06
Oh, and VM are sending me a new hub. 😀