POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Can anyone advise on my legal position regarding cancelling my contract. I am about six months into a long term fibre broadband contract and I have a total outage. Apparently there is a problem with the cables out in the street. I told Virgin my serv...
your firmware update this weekend has broken the hub 4. LAG connections no longer work preventing full network speed. Can you please.1) Revert the change. Give us back the old firmware.or2) Provide hub5 in order to obtain full network speed.Without e...
My Hub 3 has just been replaced by Virgin Media with a new unit. My wifi pod (white) does not connect with the new hub and I believe from this forum that it needs to be ‘provisioned’ for the new hub.How do I go about doing this please?
Seeking to construct a media wall where my fibre broadband enters the property. It appears that there is about 1 metre of coax extending from the wall to the hub, however the hub needs to move as the whole wall is being boxed in and tiled (apart from...
Hi ,I've been having problems with my internet, with constant intermittent connection and sometimes slow speeds and high jitter which is affecting video and audio calls over the internet.I've read many other posts on the forum about "T3 time-out", al...
Hi,Apologies if this is the wrong part of the forum to post this but couldn't really identify the right section. Has anybody looked at the black Friday deals for existing customers and can give me their view on the "deal" I've signed up to.I'm curre...
Hi I’ve recently joined virgin. The WiFi in one of my bedrooms is really poor. I have used the VM connect app which shows the WiFi is 22 mbps whereas in the other rooms it’s around 137the connect app won’t allow me to order a booster as it’s saying t...
Hi ...i need to arrange to have my broadband access point relocated
Since switching from Sky to VM I am having some access issues. My setup as below;Asustor NAS to a 6 port switch (other things are plugged in to it)Switch then runs on a 5m Cat6 cable to the VM router, in port 2Eero 6+ is connected to port 1 on the VM...
Hi,I'm upgrading my Virgin Business Fibre Broadband this week and have been looking at options to improve our connections around the house, after putting up with poor powerline socket performance for waaaaay too long.I'll be getting the Hitron Chita ...
