Some websites are not available through WiFi

[StavrosS]

Hi all,

I have a Hub 6 and an access point connected to it via ethernet and I'm dealing with the following problem. Wifi works ok if the access point is disconnected. When I'm connecting the access point to the hub using ethernet, I lose access to some websites for all WiFi connected devices. Some websites like outlook and Google load ok. 

Also note that the access point is different SSID and channel than the Hub. The devices that cannot load the websites are connected to the Hub SSID.

Is this some known issue?

Thanks.

[Tudor]

Just change the SSIDs on the access point to be the same as the hub, but on different channels. By the way VM UK do not have a Hub6, is it a typo or are you in Eire?

[StavrosS]

Hi Tudor,

Thanks. I'm in Ireland. There are a couple of reasons I need them to be separate SSID.

[Adduxi]

Unfortunately this is the VM UK forum and a separate Company to VM IE.  You will really need to contact VM IE. 

[newapollo]

Hi @StavrosS 

The contact links, including an online chat messenger for VM Ireland can be found on the following page: https://www.virginmedia.ie/contact/  

[StavrosS]

Thanks guys. I'll contact them.