Having been through the automated resetting process a number of times, my hub 3.0 is still showing a constant red light. we have been struggling with slow download speeds (10mb) for a while now.
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
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If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Hi there @Leenahyatt👋 Welcome to our forum and thanks for your post 😊
Sorry to see you've been having issues with the Hub light and speeds. We'll certainly be happy to assist further with this. Just to be on the safe side it'll be best to arrange an engineer to come and check the Hub and swap if needed.
I'll pop you a PM to confirm some details to arrange this.
