Broadband drops out daily

[fantata1]

I have almost the same issue. The only difference is that my hub 5 tends to have a pulsing white light when it finally drops out. Everything else is the same - it drops out, no connectivity to any devices but WiFi is still transmitting, and needs to be unplugged to a minute or two to reset. Sometimes it works fine for a few days after and sometimes it is minutes/hours. This is the second hub 5 we have had, so it sounds like a repeat issue.

[Carley_S]

Hi @fantata1 

Welcome to the community forums 

Sorry to hear you're having issues with your broadband dropping. 

I can see on the systems at our side that you have already been in touch with us since posting and have the next steps arranged to help resolve this. 

Please let us know if you are having any further issues or have any questions at all. For anything service related, you'll need to speak directly to our dedicated team for your network on either 150 from a Virgin Media landline or 0345 454 1111 from any other number, and the customer service agent will transfer you to speak with the team. 

We'll be here to help on the community forums if needed 😊