Hub5x Poor Wifi range, how to order wifi Pods

[Jimmy1987]

Hi

Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. (Spoiler: there is no modem mode currently on the 5x),

the wifi range is really bad and will constantly drop to the 2.4ghz band and barely get over 8mbps speeds in some rooms of the house. the hub's been reset to factory a few times and tried a few different things,

so my question, how do you order the wifi-pods? especially when you get run around from voice chat and your VM connect app might as well be a static page saying "Alpha software do not use".

im apparently a Volt customer (whatever that means as previously on O2) if that helps at all.

[carl_pearce]

The pods are Wi-Fi 5, so you won't make the most of your Wi-Fi 6 HUB, assuming you have capable devices.

Something like this is worth a try:

https://www.amazon.co.uk/Tenda-Extender-Booster-AX1500Mbps-Broadband/dp/B0C3Q9SXX4

[David_Bn]

Thanks for your post on our Community Forums @Jimmy1987, and a very warm welcome to our Community Forums!

I'm sorry to hear that placing an order for Wi-Fi pods has been difficult thus far, I'd be happy to look into this one for you.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn

[Client62]

This forum suggests VM pods have a poor track record with the Hub 5x, plus they are not what you would prefer.

Why not proceed with Plan A ?

Nothing prevents purchasing the intended Wi-Fi solution and configure it in Access Point mode until the Hub 5x does  offer a functional modem mode.  Once modem mode becomes available on the Hub 5x it will be a 10 mins job to take advantage of it.

[fibreking]

Has anyone got WiFi pods with a Hub5X? Are the new black pods WiFi 6? If not what’s the point in having M500/Gig1?

Do the black pods have Ethernet back-haul? Lots of questions, sorry.

I’ve tried WhatsApp two weeks ago. Pod order placed. Pods order got cancelled. WhatsApp today and told it’s a ‘specialist trial’ and to phone. Phoned and got 2nd line tech in India. Order placed…

I feel like a performing pony. I’m not being funny, Nexfibre / XGS-PON / Hub5x rollout has been going on for months and VM ought to gave got their stuff together by now. Have very little confidence pod will arrive. I’m a first time VM customer, 1 month in and can’t sort a basic request to get a ring camera online properly. Not overly impressed. If you’re not going to provide something don’t just fob people off - have respect for your customers please.

[carl_pearce]

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@fibreking wrote:

Has anyone got WiFi pods with a Hub5X? Are the new black pods WiFi 6? If not what’s the point in having M500/Gig1?

Do the black pods have Ethernet back-haul? Lots of questions, sorry.

I’ve tried WhatsApp two weeks ago. Pod order placed. Pods order got cancelled. WhatsApp today and told it’s a ‘specialist trial’ and to phone. Phoned and got 2nd line tech in India. Order placed…

I feel like a performing pony. I’m not being funny, Nexfibre / XGS-PON / Hub5x rollout has been going on for months and VM ought to gave got their stuff together by now. Have very little confidence pod will arrive. I’m a first time VM customer, 1 month in and can’t sort a basic request to get a ring camera online properly. Not overly impressed. If you’re not going to provide something don’t just fob people off - have respect for your customers please.

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• Wired devices.
• Using your own hardware to make the most of the speed rather than relying on cheap rented kit.

[Sabrina_B]

Hi @fibreking 👋.

Thanks for reaching out to us. We can certainly answer your questions regarding the Hub 5x and the WiFi Max pods.

The new black miniature versions of the Hub 5 WiFi Max pods do work with the Hub 5 & 5x on speeds of M600 and higher, They do have ethernet ports, they have 2 ports. More information can be found here 👉 WiFi Max.

With the new black WiFi Max Pods are recently been updated to be compatible with the Hub5x. Areas that are part of the XGS-PON trial, they will have a minimum period that would of been advised to customers regarding information and operation of the service in the area, the team that deal with those areas or the email address of the team who keep you updated will be able to give you more information that you require.

Should you still require pods and the order has not been completed, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina