What is wrong with the Virgin Media website? Whatever I attempt to do, no matter the time or year - the only thing I'm ever met with is ERRORS! It's beyond frustrating. Why is nothing fixed on this awful website? Anyway. I'm trying to create an accou...
Hi all obviously as a new customer to VM, only my second week. I’m still finding my way navigating the set up and accessing my account.I’ve access to my contract, but little else. Every time I attempt to either change an item of my profile I’m sent a...
My bill has gone up whilst I am in the middle of my contract. it was £44 now paying £47.87 i cant afford that i dont work I'm on benefits please some help me
On 19th March I submitted an order to add on O2 SIM and to upgrade to Volt 1gb. I called customer service today to advise I hadn’t received a sim and my account didn’t show any pending orders. They advised it hadn’t gone through and there was no reco...
Moved property last week. Services disconnected and reconnected at new property but email received from Netflix saying I needed to update my payment method. After a quick google it seems this is pretty common and people have been waiting some time! I...
So I have been out of contract for several months and have tried on a few occasions to have a discussion about renewal. This is a confusing and soul destroying process both because of the difficulty in actually getting to speak to someone and because...
I had an email telling me about the new stream service from virgin media, sounded perfect to me as I only mainly use streaming services, being able to subscribe to them through virgin at a discount sounded great! T's and C's make it clear it's at no ...
Received this e mail today, is it fake, real or phishing........Hello David,It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, we’re giving you an exclusive price when you renew. You can browse, work, stream, an...
I've moved property recently and took VM with me, but changed for a new package- new account number, old account deactivated. Everything for the new account is installed and working fine, but My Virgin Media is still showing my old account and I'm un...
Rang up to terminate at end of contract yesterday 2/4/24 end of contract being 27/4/24 told even though im paying £55 atm I’m going to have to pay £172 and wait for a partial refund??? I’ve rang up this morning to be told I’m getting a termination fe...
