Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, i received a message last night (7pm) from Virgin out of the blue about my account leaving them to which this morning i have discovered my line has gone and my account disconnected.I run a business and not having a connection is going to severely...
Hi.When signing up to Virgin M200, the deal included a £100 bill credit offer. My first bill has come through with a direct debit due to go out on 23rd December and no sign of this bill credit. Could someone please advise? Deal link: https://www.hotu...
I am currently on a package called Bigger Bundle.However we have not had a phone in several years and its got to the point now where the V6 box has not even been turned on in 5 months. Its just not used.So now i just want internet only, nothing else....
I've had long standing issues with VM broadband but for the past two months everything has been great... Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. Anyway, tod...
Hi I hope you can help. I have received my latest bill and I’ve been charged twice for Netflix. My account number is [MOD EDIT: Personal details]. Can you please look into this for me and advise? Thank you Gary Crawley
I need to change my contract cancelation date. When I call the helpline, the call cuts out after 12 minutes and I'm not able to talk to anyone. Can someone please advise?
I wrote this as a reply on an old thread and thought it might getter better attention as a new post - apologies for the duplication. I'll play the newbie card...Today I called virgin media to give 30 days notice of cancellation. I am out of contract....
I have been unable to sign into my new account I have spoken to customer services twice but they have been unable to get me signed in and not very helpful. I have had an old account previously but left for sky, i have recently returned to virgin and ...
Hithis appears to be a common problem, I have recently upgraded my package to one that includes Netflix Standard, but I have not received an activation email, nor does the link work on the Virgin Media site, when I contacted Virgin Media by phone the...
Hi I'm trying to access my account but I'm not recieving the verify your email/username email. I'm trying to access because my TV box is say account retreval error CS1012.
