I'm currently on O2 and VM broadband with Volt benefits applied on both sides. As I'm out of the contract period with both, I'm aiming to renew. Should I contact VM and O2 separately and see what offers I can get from each provider? Or is there a way...
I also cannot switch to eBilling. Can I get help to sort this out please?
Hope this automatic compensation is true and there's no strings attached. Had an outage for broadband in my postcode Wa11 8bl area for over a week now and the date of it being fixed has been pushed back another day. Here's hoping it's fixed and we'r...
Last month my father died. We worked with virgin media to remove my father's name from the account so that the account would continue in my mother's name. There was no change to the package it was just a name removal.Today my mother received her bill...
I have tried communicating with Virgin Media by phone and online chat to talk about being my mum's Power of Attorney and how do I get added to my mum's Virgin account. I have been met with a brick wall and customer services have been absolutely usele...
The link to switch to eBilling doesn’t work and when I try and change my contact preferences there’s no option without post. Please can this be fixed? I’m being charged £1.75 for paper bills that I don’t want and no way to cancel.
Ebilling address was changed a while back to new account - working wellhoweverall other account and contract details are still sent to a now unused (defunct/closed possibly) address(wondering if their bouncebacked to you)do you not auto update the ot...
I’ve had an awful experience changing my package to my mums house the last few days. When first enquiring about changing my package to my mums address (nothing concrete with no move in date) over WhatsApp, the Virgin advisor took it upon themselves t...
What it says in the title really. We've moved from my property to a rental which is an apartment and the landlord is not keen on getting the installation of the faceplate etc. So can I comfortably cancel my account which is for a year (6 months left)...
How do I find my account number - I have never had a welcome pack or any paper / electronic bills, only a letter confirming direct debit set up and texts from installation engineers. There is nothing in my bank statement (inital payment taken) to hel...
