After asking my name and account number/email address and then confirming it, i explained that i simply want a CABLE BROADBAND upgrade with no bundle crap (i dont even have a landline connection at my address only a virginmedia cable connection). The...
We moved from Brighton to Norwich recently. I contacted VM to change address details. Got told I had to get a new router as I was 'out of area'. Seemed legit, so I went through the motions and got it all ordered. The person on the live chat tried the...
 Hi Reaching out for support. There’s me thinking I’ve finally sorted my billing for my broadband. I’ve signed up for a 18 month contract on the 11/10/23 & I’m just at the end of my 14 day cooling period they send me an unexpected bill of £52.42 to b...
I have an LPA for my Father-in-Law who is a Virgin Media account holder. I have an LPA online account so can give access to Virgin Media. However, which telephone number should I call in order to give the access code they need to view a digital copy ...
I have found the same issue today been charged £7.49 for adult content I was told. I know I haven’t watched anything and I highly doubt my partner has as she’s never watching the tv unless im there. We don’t really watch virgin either just Netflix an...
I currently pay £82.50so the same great package, the even better price is £99/monthif I simply upgrade, it costs just £83/monthSo exactly how is this the "same great package, even better price" ?
Hi. I ordered broadband and then cancelled when move was delayed. I then reordered . Unfortunately the online account number I registered under was the first one and has a last digit of 2 when it should be 3. When I signed in it says that we are not...
HiLast year (June 2022), I had issues with my billing which was sorted out by Tom_W1I've just received my Virgin broadband bill and it has reverted to the incorrect price and stating that I owe money.Would anyone be able to assist with this at all pl...
Hi,My contract is due to run out in a few weeks, when I logged into my VM account online I was offered the chance to renew online at a discounted price. I signed up again last week and selected an increased speed which was supposed to be actioned on ...
Hi,I moved home in June and transferred across with Virgin. Shortly after moving I spoke to someone about getting a replacement tv box because previously we never used our old one and an engineer had taken it away. After speaking to their line manage...
