Managing Your Account - Cable - Page 297

Does my bill include VAT

I have received an offer for a contract does the price include VAT.

New contract with agreed price, recieved bill for nearly 3 times the amount

Hi,I've been a customer for decades and have just renewed my contract for an agreed £86 pm.I was told that the next bill would be £107 as part way through the month and also had an email to confirm this. One week later I've been sent an email saying ...

No Accessories (Remote, PSU Brick, RF Adaptor Cable) were supplied with my 2nd Tivo Box on 29-8-23

As i had not yet decided where i would locate the 2nd Tivo Box supplied as part of my upgrade package (on 17-8-23) i agreed with Installation Engine that i would connect-up the new Tivo Box myself. The Engineer (Great Guy) agreed and left me the 2nd ...

Signed up for new package - price is more than double what was agreed!

Hi,I changed my Virgin Media package a few months ago and the agreed package price only appeared in the August/September Bill, with an 18 month discount, that said it would expire in Feb 2025. The package price has increased by £60 and the discounts...

New account cancel

Hi,i made an order this morning incorrectly, i done it without following my fathers referral code.live chat has been useless, and i waited 30 mins on hold for the advisor to cut the call off as soon as i got through. so i have joined again through th...

continued inaccurate billing

WHAT DO I HAVE TO DO to get VM to issue me with a correct bill ? I've wasted hours waiting for almost non-existent customer service and when I finally get to speak to someone they always promise to correct the errors my bill. Logged in today and st...

Disconnected

I was disconnected in Error, took out a new contract (Nov 12th) and my services were disconnected 29th December,had no services since. Spent over an hour speaking to the call centre with no joy ,told I had to wait for upto 7 days for reconnection,am...

Collections phone number

Hi, Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their is...

Trouble when registering an account

I am having a similar issue to what loads of other forum members appear to be having in relation to attempting to Register a new account. I got my setup sorted on Saturday but when i'm trying to register an account and it isn't allowing me. I am gett...

Account number

Hi!Literally this is my 3rd post. I signed up for VM broadband via O². Internet runni g since 1st November. Got welcome letter and everything instead of my account number, so i can not register to VM to get a proper account to manage my broadband. Pl...

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