I have been a virgin media customer for as many years as I can remember and I am now at the point of my contract running out. I am really struggling to understand why my renewal price is £63 a month whereas if I were a new customer I can have exactly...
Dear Virgin Media, We have had a Volt package since last year's renewal for 250Mbps + O2 SIM deal (paid separately) for £28.00 pcm.Like every other customer, we received notification of the April 2024 price increase. We were given a breakdown via ema...
I thought as I had terminated all my services and returned the equipment my ordeal with Virgin was finally at an end. Oh no, I've received a final bill which I do not agree with so I contacted customer service via chat as trying on the phone is liter...
I renewed through the personalised email, after initially getting the OOPs message.Received the new contract and agreement on the 15th April, stating package should start on the 18th.Nothing changed, went on the webchat and was told that due to an te...
Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...
Hi all.My mums previous contract ended recently and after seeing a very steep rise in cost we called VM on Tuesday to either leave or preferably negotiate a new deal. This is even more important now as my father died last month so the household incom...
I am trying to email regarding a default of £0 effecting my joint mortgage application. This is severely effecting my mental health and is making me poorly.I am emailing creditfileamendements but I keep getting bounce backs can someone PLEASE HELP.
I subscribed to Virgin in 2021 while I lived up north. I paid monthly as required. I moved house to another town and I opted to discontinue the service because the new location did not have a connection from Virgin. The exit customer service guy conv...
I've received an email stating my TV package is being downgraded from Maxit to Max.....why?As the landline is being removed that means another company have been in contact then? Is this why my TV package has been downgraded?As I cannot get Live Chat ...
Hi Got a text message today offering a speed upgrade at 50% off usual rate. I am interested in this but clicking on the Text link takes takes me to an "Oops something went wrong" webpage. Tried logging in via my pc and the offer is also on my homepag...
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