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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21258 Views
  • 30 replies
  • 7 kudos

New Contract not implemented

HiEarlier this year I changed over to an ongoing monthly contract for Broadband and phone. I was contacted in July and was given an offer of staying on the same package on an 18 month contract for a 30% discount. I accepted the new contract and recei...

DrTate by Tuning in
  • 330 Views
  • 5 replies
  • 0 kudos

Package renewal query

Package (internet only) was due to double since contract ended. Got on the live chat and the agent set up a new package of 125mbps internet, sim card and streaming box for £4 cheaper than I was paying.  Since then I've got the sim and streaming box. ...

r7homas by Joining in
  • 137 Views
  • 1 replies
  • 0 kudos

Unlinking netflix

HiCan someone help my dad (aged 78) has virgin tv. He has been charged for my netflix acc. which he has tried to put on to his virgin box so he can watch netflix. He has not successfully logged into the netflix acc.So my question/s1. why are virgin c...

New Contract ordered but not implemented yet

Hi,I ordered a new Contract for broadband and phone with lower price on 6 September in the my virgin media app.  Pre-contract document and oder confirmation advising the new service was commencing from 9 September. I receive a bill with much higher p...

Clcheung by Joining in
  • 282 Views
  • 4 replies
  • 0 kudos

18 months discount not applied

Okay, so I had a number of issues with Virgin last year and, fair enough, I was given bill credits to sort it out.  This year I took up a new contract that was offered to me online and it was completely cocked up as per usual.  Yesterday, I called up...

Virgin media issue

here is a short recap of the issues i had previous to thisso the issue i had was. in July i contacted virgin media for a internet extention and the next bill that is in August i would pay double when i got paid. virgin media said to me it was a promi...