Managing Your Account - Cable - Page 29

Given false promises when taking out a contract (price increase)

Hi,As the title suggests, I was aware of the new price increase policy implemented this year, that's why I made sure before renewing last year (October) to make it clear that I'd only accept a new contract if the price would stay the same throughout ...

MyVM online account registration

Hello, could I get some help please? I’m exhausted with this issue - I have had WhatsApp chats with customer service every day for the last week, and I’m fed up of going round in circles. No problem accessing my virgin media until I moved house recen...

Resolved! Homeless - Cancellation Fee, Poor Customer Service

Hi, Ive been a customer of VM along with my family members who all use the service for YEARS.I have been made homeless through no fault of my own and was evicted by the landlord on the 17th October, i have no new fixed address and am staying with fre...

New deal

Hi.My current deal is coming to an end soon and I was contacted by phone from a lovely member of the team who offered me a fantastic new deal. I wanted to go ahead with it but unfortunately had poor phone signal and was repeatedly disconnected. This ...

TNT Sports incorrect charge

HI, I signed up for TNT sports directly within the stream box a couple of days ago. The price was advertised at £5 per month and structured as below £18 TNT sports - £13 Discount £5 Total per month when I looked at my virgin media - I actually discov...

VM are SNAKES!

I have been a long time customer with VM. I have a package that included TV (with additional sport and movie channels), Internet and phone. I received an email back in February informing me that my current 18 month deal was coming to an end and it wa...

Contract renewal woes

My current contract runs out on the 31st may and as I'm away on holiday for the next three weeks I thought I'd get on to it and try and renew the package, I made contact through WhatsApp and after a couple of goes with been offered deals I didn't wan...

Misspelled Name When Signing Up

Hi there,When I was signing up for my account I must have mistyped my last name and somehow managed to not realise during the whole process. Is there any way I can change this so it appears right on my bill, and if so, how do I go about doing that. I...

Sky Ents & Cinema Ultra HD

This is getting stupid now my bill was going up in april from £86 a month to £97 a month so i called spoke was offered same package as i said i wanted it to stay same for £92 a month not great but £5 a month discount on new price I agreed but when co...

Changed package without permission

Hi, I'm having to use this forum as I do not have the time to be kept on hold for endless minutes when trying to speak with somebody. My contract ended last July (yes, thats how long its taking to actually speak with somebody)..although I am very unh...

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