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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Need help to cancel an engineer appointment.

I need help to have an engineer appointment cancelled. The appointment does not show on the website when logged into the my Virgin Media dashboard. My Dad the account holder downloaded the app, the appointment showed in the app but no option to cance...

Dan723 by Joining in
  • 3 replies
  • 0 kudos

Can’t switch to ebilling

Hi!I have been trying to switch to ebilling for 4 months now and despite spending at least 40min on the phone each month, hours on the app and website trying to figure things out not to mention arguing with vm reps to get the unfair charges removed  ...

MimiMoo by Joining in
  • 5 replies
  • 0 kudos

Account details

Hi, I have a new contract and need to change the account number associated with my email so I can access the new information with the app. I have moved house and started a new contract, therefore have a new account number. The old account number is l...

I have Problem with SIM card

Good morning, I have a Virgin Media package, I'm writing because I haven't received a sim card yet, I only received an SMS activating the card. I wrote to O2 but they sent me a code which I did not receive via email or phone number. I need it to conf...

QAZOKM by Joining in
  • 1 replies
  • 0 kudos

User email

Hi could someone please tell me why i have had to change my login ntlworld email to another different email address ie hotmail to login tomy account / email. Same goes for my wifes email access.

Paul260 by Joining in
  • 6 replies
  • 0 kudos


Hi I have received and approved documents that I got in text link but I don’t see my account number to create new account on VM. 

oc25 by Joining in
  • 3 replies
  • 0 kudos