Virgin Media has now gone live on my street and a virgin salesman knocked my door to see if I was interested. I told him that I am interested but currently still in contract with sky until November and I have extensive building work starting in my pr...
Two days ago we received a letter saying that as of October 4th , our bill was going to go u[ by a staggering £32.64, only to find out that Virgin had already put this in place last month .So they have upped the bill without telling us before we can ...
Hi I changed my package last month and was given a date for a new box and sim to be delivered on 13th August but it didn’t arrive. I contacted customer service to be given a new date of the 13th September but still being charged the higher rate which...
There’s no option to select ebilling and from looking at other posts on here it seems you have to post on here and wait for somebody from Virgin to contact you.
After being unable to access e-mail account I am cancelling my relationship/account with virgin. For return of Hub and Tivo box etc. please advise address for return delivery. The termination was agreed with your call centre a week ago, withdrawals f...
HiPlease can you DM me as well as I cannot find the My Profile page that you keep pointing everyone to, and I want to turn off paper billing.
Hi,I’m trying to switch to eBilling.I’ve read https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 but can’t locate the My Profile link or link to ebilling after logging in to my accountPlease can you sort out?Thanks
After more than 25 years with Virgin I have decided to leave after very bad treatment, too long to going into details but I had to involve the ombudsman who was unable to resolve the problems, so I am leaving, ending all virgin services including my ...
I've put all the details for the student Wifi deal and received a text message from Virgin Media about the pre-contract documents. However, I haven't received any confirmation email regarding the Wifi delivery. I selected Monday as the 9th as the del...
We've been with VM in its various iterations for probably 20 years plus, why do they treat existing customers so poorly? Every other time, about a month before contract end we've managed to negotiate a reasonable renewal, often though with add ons we...
