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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22296 Views
  • 38 replies
  • 7 kudos

Contract renew offer

My contract will soon be due for renewal and I have had numerous emails and texts offering me a new contract with a link but when I click the link all I get is “oops something went wrong”.I guess I’ll have to phone and spend ages listening to that aw...

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magpieman by On our wavelength
  • 214 Views
  • 5 replies
  • 1 kudos

Billing issue and adaptor not arrived

So I joined Virgin back in December and last month decided I wanted to upgrade my package to include TV, as I wanted the UHD sports channels.  The process seemed to go smoothly enough, until I received my bill which made absolutely no sense and didn'...

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jtalep by Tuning in
  • 156 Views
  • 4 replies
  • 0 kudos

Deadlock letter

Hi,I have been attempting to conclude a disputed outstanding charge that Virgin Media have passed onto debt collectors, despite having previously admitted that it was made in error.I would now like to request a deadlock letter, can anybody advise the...

Resolved! can't log in to virgin media account

HelloVery frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal informatio...

contract offer not activated

Hi I recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you he...

Mitch4 by On our wavelength
  • 361 Views
  • 9 replies
  • 1 kudos

Retention offer, what a joke

today i wanted to discuss my account as im on 60mpbs  - now costing me £41 pmso retentions offered me 126mbbs for 28pm.  I was thinking this must be a bad joke - I have been a customer for 21 years, come on Virgin media please offer me something bett...

xpath by Tuning in
  • 255 Views
  • 4 replies
  • 0 kudos

30 days notice?

When I look at my contract as downloaded from view my bill, it show I can give 30 days notice.It shows a contract start date of over 18 months ago, and says it was updated in February.The most recent contract summary also dated February just refers t...

notdodgy by Up to speed
  • 129 Views
  • 2 replies
  • 0 kudos